Be there when customers need you most
Go beyond driving scores with crash detection that can automatically initiate a claim. Help customers get support sooner, streamline claims handling and reduce costs from the moment an incident occurs.
Insurers may only learn about an incident hours or days later, when a shaken customer reports what happened from memory. Delays can increase claims handling costs, leave gaps in the evidence and make it harder to assess claims accurately.
Crash Detection
Identify probable crashes through a multi-stage process that checks smartphone sensor alerts against journey context and post-impact behaviour, helping distinguish likely collisions from other sudden movements.
- Accelerometer and gyroscope data indicating sudden movement or rotation
- GPS data showing speed and direction of travel
- Patterns of sudden deceleration
- Post-impact behaviour, such as stopping, remaining stationary or continuing to drive normally
- Whether the phone was being handled at the time of impact
Combining multiple signals helps the platform identify likely crashes and reduce false alerts. A final safety check lets the customer confirm the incident or cancel the alert before it enters the claims process.
Tailored to your approach. Adjust crash detection sensitivity to pick up smaller incidents or reduce false alerts.
FNOL Automation
Once a crash is confirmed, Driverly can automatically start the First Notification of Loss (FNOL) process. This optional capability captures incident data and pre-fills key claim details, reducing manual work and helping claims handlers respond sooner.
- Guide customers through the steps to report an incident
- Pre-fill claim details, including the incident location
- Reconstruct journeys with timestamped event data
- Collect damage photographs and third-party details
- Send structured claim information to your claims platform via API
- Lower cost per claimReduce time spent gathering information by giving claims handlers data already captured through the app.
- A clearer picture of the incidentPrompt customers while details are fresh, combining their account with journey data to help establish what happened.
- Stronger fraud detectionUse timestamped sensor data to identify inconsistencies in reported events and support further investigation.
Support when it matters can build lasting trust
Alongside driving scores, crash detection and guided claims reporting help insurers support customers when they need it most. Making a difficult experience easier demonstrates value beyond price and gives customers another reason to stay.
Support customers from the moment it happens
Talk to our team about how crash detection, customer safety checks and automated claims reporting can fit your claims process and help you support customers sooner.