From Transactional to Relationship
Give policyholders a reason to return to your app through driving scores, personalised feedback and rewards. Build regular engagement that supports stronger retention and gives you richer insights to inform pricing.
The Challenge
Customer contact often centres on quotes, claims and renewals. With few meaningful touchpoints in between, it can be difficult to demonstrate value beyond price or give customers a reason to stay.
4–6 min
Weekly engagement per customer
3×
App sessions per month
30 min
To brand and launch
How We Deliver It
Real driving insights. Meaningful customer engagement.
Driving data makes every interaction more relevant. From personalised feedback to progress updates and rewards, give customers useful reasons to engage throughout the policy year.
01
Score every journey
Help drivers understand their journey scores, see what influenced them and learn how to improve.
02
Reward safer driving
Recognise progress through clubs, streaks, rewards and personalised offers that give drivers a reason to keep coming back.
03
Stay connected
Use weekly check-ins and milestones to build regular, meaningful contact beyond claims and renewals.
04
Make relevant offers
Use driving insights and engagement signals to identify opportunities for timely, relevant cross-sell and upsell offers.
The Products Behind It
Bring engagement to life through the Driving App
Put your brand at the centre of the customer experience with a white-labelled app that brings driving insights, personalised feedback and rewards together.
Driving AppExplore driving scores, feedback, rewards and clubs, with customisation to make the experience your own.Explore →New DataDiscover how the Driving App and Connected Car capture real-world driving data to build a richer understanding of risk and customer behaviour.Explore →Improve Retention RateSee how regular, meaningful engagement can help demonstrate value beyond price and give customers more reasons to renew.Explore →
Build stronger customer relationships.
Talk to our team about turning driving insights into meaningful engagement that keeps customers connected to your brand throughout the policy year.